Question 1

Which Payment Methods Can I Use?

Accepted Answer

We are currently accept the following methods::
PayPal
PayMe (for customers with a Hong Kong mobile number)
Offline Payment
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For information on offline payment methods, please leave us a message or e-mail us at info@firstandlastopal.

Question 2

Which Charitable Organization Do I Donate To?

Accepted Answer

Each year we choose 4 organizations to make donation to.
 
In 2021, they are:
 
January - March
Save the Children
 
April - June
World Vision
 
July - September
Help Age
 
October - December
Medecins San Frontieres (MSF)

Question 3

I would like to know more about opal

Accepted Answer

Visit the Gem Encyclopedia section in GIA website and learn more about opal.

Question 4

Is My Chosen Item In Stock?

Accepted Answer

All items in our online store are in stock.

Question 5

How Can I Care For My Jewelry?

Accepted Answer

There are some basic rules that you should follow in order for you to enjoy your precious and beautiful pieces of jewelry as long as possible. You can read about these in details under the section named Jewelry Care.

Question 6

Can You Deliver To A Post Office Box Address/Number?

Accepted Answer

For security reasons, no orders with a Post Office Box address/number will be processed.

Question 7

How Can I Check The Status of My order?

Accepted Answer

When your items are in transit to you, we will send you a shipment notification e-mail, which will contain tracking details that you can use to track each parcel.

For details, please see the Shipping & Delivery section.

Question 8

Is My Package Insured?

Accepted Answer

We insure all shipments against loss and damage while they are in transit from first&last OPAL to the recipient address. As soon as the shipment has been signed for at the agreed address, the insurance will lapse. If your package is damaged upon arrival, we recommend that you make a note that you are receiving a damaged package when signing for the shipment.

Question 9

Can I Return or Exchange My Item?

Accepted Answer

We offer a 14 days warranty on our products and can help you out if you have any issues with the product in terms of manufacturing defects.
 
For details, please see the Return & Exchange section.

Question 10

How Do I Return My Purchase?

Accepted Answer

To return product purchased, please see the Return & Exchange section for details.

FREQUENTLY ASKED QUESTIONS

Which Payment Methods Can I Use?

Which Charitable Organization Do I Donate To?

I would like to know more about opal

Is My Chosen Item In Stock?

How Can I Care For My Jewelry?

Can You Deliver To A Post Office Box Address/Number?

How Can I Check The Status of My order?

Is My Package Insured?

Can I Return or Exchange My Item?

How Do I Return My Purchase?

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